Lease Operations

Managing a commercial portfolio generates a steady volume of recurring obligations: lease abstractions, CAM reconciliations, critical date tracking, billing, and monthly reporting. Most property owners and fund managers don't have the in-house staff to keep up without compromising quality or taking senior resources off higher-value work. G&M's dedicated lease teams handle this work on an ongoing basis, with real estate professionals averaging six-plus years of direct RE experience on every engagement.

Cost Saving

50-80% cost savings versus fully-loaded costs of hiring internally.

Client

Staff with at least 6 years of relevant real estate experience and overall work experience of ten years.

Experience

350+ clients across the United States, Canada, and internationally.

Experience

$7,000–$15,000+ per location per year in hidden costs from lease errors — including missed renewals, CAM recoveries, and manual processing losses

Experience

64% of real estate teams still depend on spreadsheets and disconnected tools, limiting real-time portfolio visibility

Experience

of real estate leaders report paying excess lease-related expenses due to insufficient lease controls and data accuracy

Experience

$20M portfolio impact from a 2% leakage reduction on a 200-location portfolio at $5M AOC per site

Overview

Commercial lease administration is detail-driven work with real financial consequences when it slips. Lease errors cost real estate owners an estimated $7,000 to $15,000 or more per location per year — from missed renewals and unchallenged CAM overcharges to manual processing gaps that compound over time. Most property owners and fund managers don't have the in-house staff to keep this current without pulling senior resources off higher-value work. G&M's dedicated Lease Operations teams handle this on an ongoing basis, with professionals averaging six-plus years of direct RE experience and every engagement running through the Manager-Team-System quality protocol.

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Our Solutions

Lease administration is the operational core of any commercial portfolio. G&M's team handles the full scope: lease abstraction into your system of record, critical date monitoring, SNDA and estoppel processing, COI tracking, amendment processing, and tenant/landlord correspondence. Work is organized around deadline-driven calendars with built-in escalation protocols so nothing falls between cycles. Clients run with a dedicated team sized to their portfolio, all under G&M's Manager-Team-System review process.
CAM errors are common and frequently go unchallenged. G&M's team reviews reconciliation worksheets against actual lease terms, identifies overbillings, and processes corrections before they settle. Annual reconciliations are delivered on schedule with full documentation — AR reports, expense breakdowns, and per-tenant calculations — so clients can review and approve with confidence. We also prepare next-year budget projections and post final figures into Yardi upon client sign-off.
G&M's lease accounting support covers ASC 842 and IFRS 16 compliance, rent and bill payment processing, and month-end close support. Our team reviews operating expenses, processes payments, addresses default notices, and ensures FASB standards are met. For Yardi users, we manage rental stream updates, recovery configurations, and monthly billing to ensure every tenant receives accurate invoices on schedule.
G&M prepares and distributes commercial invoices to tenants on a monthly schedule across all assigned properties. Our team handles invoice generation, payment processing, and follow-up on outstanding items, maintaining accurate records within your system of record. Monthly billing cycles are tracked against critical date calendars to prevent delays and ensure every property is billed accurately and on time.

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Our People

G&M recruits specifically for real estate roles, pulling from India's top universities and credentialing candidates with CPAs, Master's degrees, and MBAs before they sit on a client engagement. Staff in the Lease Operations division carry an average of six or more years of direct real estate experience — not general back-office experience that happened to touch RE, but operational real estate work. Every client team operates within G&M's Manager-Team-System: a dedicated manager oversees quality review on every deliverable, with structured audit checkpoints built into the workflow. That protocol is what separates a G&M engagement from a generic staffing arrangement.

  • Ongoing Lease Abstraction
  • Lease Administration Reporting
  • SNDA, Estoppel & COI Processing
  • Lease Obligations Management

  • Invoice Review & Payment Processing
  • Default Notice Processing
  • Payment Inquiries
  • Operating Expense Desktop Review

  • SLR & FASB Entries and Reporting
  • Month-End Closing Activities
  • Account Reconciliations

  • Work with Bank of Choice to Make Monthly Rent Payments
  • Manage Client & Landlord Interactions

Why Choose Gallagher & Mohan?

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850+ Real Estate Professionals

G&M has more than 850 real estate professionals on staff. Every one of them works exclusively on real estate engagements — no shared pools, no generalist crossover. That depth means we can staff and scale an engagement quickly, with people who already know the work.

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100% Real Estate Focus

G&M is 100% real estate. There are no general back-office clients, no non-RE engagements. Every hire, system, and workflow is calibrated for real estate operations specifically. When your team has a question about Yardi, CAM methodology, or lease structure, the answer is in-house.

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Skilled Professionals

Every G&M professional carries a minimum of six years of real estate-specific work experience — not time at a generalist firm with some RE exposure, but direct operational real estate work. Staff hold CPAs, Master's degrees, and MBAs. For clients, that means shorter onboarding cycles and fewer errors caught late.

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Manager-Team-System

Your dedicated analyst isn't working alone. A Production Reviewer runs error spot-checks on every deliverable. An Assistant Manager handles question internalization and process guidance. A senior Manager oversees the full engagement. Clients get built-in quality control without having to manage it themselves.

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Built-In Continuity

Every G&M engagement is documented through the LID System — step-by-step video recordings, written SOPs, and an online training platform built around your specific processes. If a team member transitions, you don't retrain from scratch. The knowledge stays.

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Structured Around Your Portfolio

Engagements are scoped around your actual portfolio — asset type, software platform, reporting cycle, and team size. You're not buying a packaged service; you're standing up a dedicated real estate operations function that runs your way, in your systems.

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Data Security

G&M is SOC 1 Type II and ISO/IEC 27001 certified. All client data is handled under formal security protocols, with access controls, audit logs, and confidentiality agreements in place across the full team. Both certifications are maintained on an ongoing basis.

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Cost-Effective by Design

G&M clients typically see 50-80% cost savings versus the fully-loaded costs of hiring internally, without trading down on experience level or quality controls. The savings come from the operating model, not from cutting corners on credentials or oversight.

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